Digital Employees · Customer Service
Every customer message, answered from your own price list.
It learns your business from what you already have, then answers your customers in writing, in English or Spanish. It quotes, takes the order and passes the conversation to your team when it needs a person.
Tested on your questions firstHands off to a person, with a summaryYou see every conversationAI, and it says so
Open positionCovered by a digital employee
Customer Service Representative
$44,770 a year, medianFlat monthly fee
- “Respond to customer inquiries via email, chat and social media”WhatsApp, website chat, email, Instagram and Facebook, in English or Spanish
- “Provide pricing and product information and prepare quotes”Quotes from your price list and your terms
- “Process orders, schedule appointments and track order status”Takes the order or the booking and checks status in your system
- “Escalate complex issues to the appropriate team member”Handed to your team, with a summary of who, what and why
01 / 04
Why
Why should I care, and why right now?
You’re open 45 hours a week. Your customers write for 168.
- Open weekdays, 9 to 645hours
- Open six days, 8 to 660hours
- When customers can write to you168hours
Someone can answerMessages wait for the morning
customer service openings a year in the US, projected. All of them are to replace people who leave the job.
an hour is the median pay for a customer service rep, before benefits, payroll taxes and training the next one.
Why this week, not next quarter
- The same questions, all day.Price, stock, hours, delivery. Every answer is time taken from selling.
- After hours, it waits.And a customer who waits for an answer can buy from someone else.
- Everyone answers differently.An old price, a detail nobody had, a promise nobody wrote down.
Sources: U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, Customer Service Representatives (median pay, May 2025; about 289,500 openings a year projected over 2025–35, all from replacing workers who change jobs or leave the labor force). Opening hours are arithmetic on a 168-hour week.
02 / 04
What
So what does it do, exactly?
One digital employee. Four jobs. Each one feeds the next.
It isn’t a bot with canned replies. It starts from what you’d hand a new hire on day one: your price list, your policies and your past conversations.
- 1
Learn
Learns what you sell, at what price and how you work.
→ ANSWER · it answers only from what it learned, so every price it quotes is yours.
- 2
Answer
Answers, quotes, takes the order or booking and checks order status.
→ HAND OFF · anything outside your rules goes to a person, with the quote already drafted.
- 3
Hand off
Passes the conversation to your team when it needs a person, with a summary.
→ REVIEW · every handoff is logged with what it didn’t know.
- 4
Review
Every conversation stays where you can see it, and anything new it asks you once.
→ LEARN · your answers become rules, so it doesn’t ask twice.
Most tools do one of these. A chatbot answers the FAQ; a shared inbox routes the message; someone still looks up the price and enters the order. This digital employee does all four, on the channels you already use.
A week of conversations
A chatbot answers the FAQ. This one takes the order.
It quotes from your price list, enters the order, checks where a shipment is and hands you only what needs a person.
- A contractor asked for your catalog on Instagram after hours. Sent it, with your opening hours.Answered
- Oakridge Builders says a delivery came in short. Took the order number and photos, and passed it to you.With you
- Lakeview Painting replied to Monday’s quote by email. Order entered: 40 gallons.Ordered
- Quoted 200 cutting discs with delivery on WhatsApp, from your price list. Order taken.Quoted
- Answered where you deliver and how to pay, in Spanish, on your website chat.Answered
- Checked order #20417 in your system: shipped Wednesday. Sent the tracking link.Answered
- Booked a Saturday pickup for Hillside Landscaping.Booked
- Ridgeview Contractors wants 90-day terms on 2,000 discs. Quote drafted and sent to you.With you
Customer Service is in 3 conversations
Asking you
Ridgeview Contractors wants 90-day terms. Your rule says net 30. The quote is drafted.
This week
212 conversations, 31 orders, 9 handed to you. 4 questions it couldn’t answer.
Illustration of a week’s work, with made-up companies.
03 / 04
How
How does each job work, and is it safe?
First, it learns your business.
- Reads what you already have: your price list, catalog, website and policies, and your past conversations with customers.
- Doesn’t ask what’s already written. What it can’t find, it asks you once.
- You set the limits: the biggest discount it can give, what it may promise and what always goes to a person.
- Tested on your real questions before it answers a single customer.
Illustrative example, with a made-up business.
Quotes and takes the order. Even after you close.
- Quotes from your price list and your terms. If a price isn’t there, it doesn’t guess: it asks you.
- Takes the order or the booking and checks order status in your system, the way your team does.
- Writes in your customer’s language, English or Spanish, in the tone you set.
- WhatsApp only with customers who opted in. No cold texts, no bulk messages.
Sample conversation on your WhatsApp Business number, with a customer who opted in. Made-up businesses and prices.
It knows when it’s a person’s call.
- Hands off when an order falls outside your rules, a complaint needs a decision, or the customer asks for a person.
- Tells the customer that someone on your team will pick it up, and when.
- You get the summary: who it is, what they want, what it quoted and why it’s passing it to you. Then you pick up the conversation from your phone.
Illustrative example, with made-up businesses.
Every conversation stays in view.
- In your WhatsApp Business and your inbox, whether it answered or you did.
- Jump in anytime and take over any conversation from your phone.
- Same number. It’s set up on your WhatsApp Business. If a separate number makes sense, we tell you before it goes live.
Illustrative example, with made-up customers.
Anything new, it asks once.
Anything outside your rules reaches you as a question you answer with one tap. Your answer can become a rule, and next time it handles it on its own.
Customer Service is asking you
Try it: tap an answer.
- Quote only from your current price list.
- Discounts up to 5 %. More goes to you.
- Complaints and refunds go to a person.
Rules learned today: 0
Illustrative example, with made-up customers.
You stay in charge
Your customers, your rules. You stay in charge.
- Only what it knowsIt answers from what it learned about your business. What it doesn’t know, it doesn’t make up: it asks you.
- On its own once testedAfter it’s tested on your questions, it handles only the topics you pick. The rest goes to a person.
- Off-rule goes to youA bigger discount or special terms reach you with the quote drafted, for you to decide.
- Every conversation in viewIn your WhatsApp Business and your inbox, like today.
- Jump in anytimeTake over any conversation from your phone, right then.
- Fixed, not repeatedIf it gets something wrong, flag it. We fix what it knows so it doesn’t happen again.
- Your money never touches usCustomers pay you the way they do today. It never takes payments or issues refunds.
- AI, and it says soIt never pretends to be a person, and your customer can always reach one.
Hiring a customer service rep? It covers the written messages while you hire.
Book a demoQuestions
Before you hand over your customer messages.
I already have a chatbot on my website.
A chatbot answers from replies someone wrote in advance. This one answers from your price list and your policies, takes the order, checks order status in your system and hands the conversation to your team, with a summary, when it needs a person.
Wouldn’t it be better to hire someone?
A customer service rep earns a median of $21.53 an hour before benefits, and the job turns over: all of the roughly 289,500 openings a year are replacements. If you already have someone, it takes the repeat questions and the after-hours messages off their plate, so they keep what needs a person.
Is it a person?
No. It’s AI, set up and supervised by a specialist on our team. Its messages say they come from your company’s digital assistant. It never pretends to be a person, and when a customer asks for one, it hands the conversation to your team.
Does it answer phone calls?
No, this one works in writing. For your phone line there’s Agent 24×7, a separate service.
Do I have to change my number?
No. It’s set up on your WhatsApp Business. Before it goes live we tell you the risks and whether a separate number makes sense.
Can I keep answering myself?
Yes. You see every conversation in your app and jump into any of them, whenever you want.
What happens when it doesn’t know something?
It doesn’t make it up. It tells the customer that a person will follow up, and sends you the question with a summary. Your answer can become a rule.
What if it gets something wrong?
You see it in the conversation, like any other message. Flag it, and we fix what it knows about your business so it doesn’t happen again.
Does the money go through you?
No. Customers pay you the way they do today. It never takes payments or card numbers, and never issues refunds.
Where does my data go?
It’s used only for your account and seen only by your company and our team. It reads and writes with third-party AI models. Your data is exportable anytime and deleted when you ask.
How much does it cost?
A flat monthly fee, quoted on the call once we’ve seen your channels and how many messages you get.
04 / 04
Now
OK. So what do I do?
The one thing to do
Book a demo. See it answer your questions.
A short video call. Bring the questions your customers ask most, and we show you how it would answer them.
Book a time
Pick a slot that works for you. It’s a video call, in English or Spanish.
See it work
Tell us what messages come in and who answers them today. We show it working on a sample business.
Decide
If it fits, it learns your business and we show you its answers before it talks to anyone. It starts with the topics you pick. If not, that’s it.
Every message answered. Nothing made up.
In English and Spanish, on the channels your customers already use. A flat monthly fee, quoted on the call.