At CadenSpark ("CadenSpark", "we", "us") we handle personal data with care and transparency. This policy explains what information we collect when you use our website cadenspark.com and our services, why we use it, who we share it with, and the rights you have over it.
By using the site or contacting us, you agree to the practices described in this policy.
Information we collect
We collect only the data needed to respond to your inquiries and deliver our services:
- Contact details you provide voluntarily through forms, call scheduling, or our voice agent: name, email, phone, company, and the content of your message.
- Site usage data: pages visited, preferred language, device type, and browsing data collected through analytics tools.
- Technical data: approximate IP address and country of origin, used to display the site in your language.
How we use your information
- Respond to inquiries, schedule meetings, and deliver the services you request.
- Send you communications related to your inquiry or project.
- Improve the site, our content, and the user experience.
- Comply with legal obligations and prevent misuse or fraud.
Cookies and analytics
We use Google Analytics and a language-preference cookie to remember your selection. Google Analytics uses cookies to produce aggregated, anonymous usage statistics. You can block or delete cookies in your browser settings; some site features may be affected.
How we share your information
We do not sell your personal data. We share it only with providers that help us operate, and only to the extent necessary:
- Analytics providers (for example, Google Analytics).
- CRM and scheduling providers that manage your inquiries and meetings.
- Voice agent and communications providers that process your interaction when you choose to use them.
- Public authorities, where required by law.
Data retention
We keep your data only for as long as needed for the purposes described or while a business relationship exists, and then delete or anonymize it, unless the law requires us to retain it longer.
Security
We apply reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. No system is completely foolproof, but we work to minimize risk.
International transfers
We operate across Latin America and the United States, and some of our providers are located outside your country. When we transfer data internationally, we do so with appropriate safeguards under applicable law.
Your rights
You can request to access, correct, update, or delete your personal data, and object to certain processing. To exercise your rights, write to [email protected].
Children
The site and services are intended for businesses, not for minors. We do not knowingly collect data from children.
Changes to this policy
We may update this policy from time to time. We will post the current version on this page with its update date.
Contact
If you have questions about this policy or how we handle your data, write to [email protected].