Follow-ups & Win-backs
Your next sale is a customer you already have.
Reminders, review requests and win-backs go out on their own, at the right moment for each customer. When they answer, they get a reply in minutes.
Retention
One customer, one year
The follow-up nobody forgets, because nobody has to remember.
Each message goes out on a date set by what the customer bought, not by whoever had a free minute.
Daniel R., auto service
Day 1
Thank-you and review request
Thanks for coming in, Daniel. Two taps to leave us a review?
Done ★★★★★
Day 150
Maintenance reminder
Your car is due for its next service. Thursday or Saturday?
Saturday
Booked: Saturday, 9 am. See you then.
Day 365
Win-back
It's been a year, Daniel. Want us to save you a spot this week?
Example
How it works
Your customers. Your words. On time.
Three steps. After the first approval, it runs without you.
- 01 · MAP
We map your customer calendar
What each customer bought and when they should hear from you again.
- 02 · WRITE
We write every message
In your tone, in English and Spanish, approved by you once.
- 03 · RUN
It runs, and answers back
Messages go out on time and every reply gets an answer in minutes, or goes to your team.
Where it sits in the flywheel
Retention, without the spreadsheet.
This is the Retention stage: one-time buyers become a base that keeps growing. When a call works better than a text, Grace makes it.
Cadence · what your customers see
Every customer answered in minutes. Reminders and win-backs that go out.
Spark · what runs underneath
Client CRM, Pipeline & Tasks and the segmentation the follow-ups run on.
What it covers
Every customer, on a calendar.
4
kinds of message: reminders, reviews, win-backs and replies
2
languages
1
CRM where every reply lands
What every Follow-ups & Win-backs setup includes.
Anchored to what you already spend
Not a new cost. A better one.
What you pay for today
A spreadsheet of past customers, sticky notes, and good intentions on a slow week.
- Follow-up by hand
- Reviews nobody asks for
- Customers who drift away
What Follow-ups & Win-backs costs
One setup, one monthly fee. The exact number comes in your proposal, once we understand the problem.
- Setup plus monthly
- Texts, emails and calls
- Replies answered in minutes
Start here
Findings first, not promises.
The free Business Health Report shows how your business handles a new call, a form and the follow-up. No meeting, no commitment.
Fair questions
What people ask before they start.
Will customers feel spammed?
Each message is tied to something they bought and to a date that makes sense for them. Anyone can opt out with one word.
Where do the reviews go?
To your Google profile. Every review that comes in also shows up in your CRM.
Do you also answer chat and WhatsApp?
Yes. For a complete written customer service desk, see Customer Service, one of our Digital Employees.